A card scene is unavailable
Recall still works without the scene. Check your connection, then tap the retry button. CareVerba keeps successful scenes in a small local cache for later offline use.
CareVerba support
Keep the next recall moving.
Most interruptions do not stop practice. Start with the matching check below, or email support with the app version, iOS version, and the steps that led to the problem.
Email supportStart here
Common checks
You are offline or on a slow connection
Continue the recall with text and audio already available on the iPhone. CareVerba stops background image requests after a priority download fails and tries again during a later session.
A widget has not changed yet
Open CareVerba once, then return to the widget. iOS controls the exact widget refresh time, so the selected 4, 8, 12, or 24-hour interval is an approximate request.
A reminder is silent
Open CareVerba Settings and check the reminder time. Then open iPhone Settings, choose Notifications, and confirm CareVerba notifications are allowed.
Pro access or prices are missing
Reconnect to the internet and reopen the paywall so StoreKit can load current products. Use Restore Purchases if you already bought CareVerba Pro with this Apple Account.
You want to reset local learning data
Open CareVerba Settings and choose Delete local learning data. This removes progress from the iPhone and resets the anonymous diagnostics identifier. It does not cancel an App Store purchase.
Still blocked?
Contact CareVerba supportTell us what happened.
Include the CareVerba version, iPhone model, iOS version, and the last action you took. Support replies from info@tepesoft.com.